Help
Answers about scans, subscriptions and your data. Something else? Write to us.
Contact
Email support@mirabu.app with what happened and, if it helps, a screenshot. Please don’t send photos of the person you checked.
support@mirabu.appCancel a subscription
On iPhone: open Settings, tap your name, then Subscriptions, then Mirabu, then Cancel Subscription. On Android: open your Google Play subscriptions at play.google.com/store/account/subscriptions, pick Mirabu, then cancel. In the app: Profile, then Subscription, then Manage in App Store or Manage in Google Play. You keep PRO until the end of the period you paid for.
Get a refund
On iPhone, Apple handles payments and refunds: request one at reportaproblem.apple.com with the Apple ID you subscribed with. On Android, Google Play handles them: follow the steps at support.google.com/googleplay/answer/15574897. If it’s been more than 48 hours since the purchase, Google asks you to contact us: write to support@mirabu.app.
Restore a purchase
New phone, or reinstalled the app? With the same Apple ID or Google Play account: Profile, then Subscription, then Restore purchases.
Delete your data
Your reports live only on your phone: Profile, then Account & data, then Delete all data removes them. Uploads are deleted from our servers within 24 hours anyway. To ask us to delete anything else, email support@mirabu.app.
Common questions
- How accurate is Mirabu?
- Mirabu scores signals, not certainties. Treat a result as a second opinion and verify anything important yourself.
- Will the person know I checked?
- No. Nothing is ever sent to the person you check.
- What's free, what's PRO?
- Free: 2 scans a day, up to 3 screenshots each, with the verdict, the score, the four measures, a short summary and the title of every finding. PRO: no daily limit for personal use, up to 10 screenshots per scan, the detail behind every finding, 2–3 next steps, a reply you can copy (Chat Analyzer and Relationship AI) and your vault of past cases.
- Will I be charged without warning?
- If notifications are on, we send one reminder the day before your trial ends. To avoid a charge, cancel at least 24 hours before it ends in your App Store or Google Play settings.
- What happens to my uploads?
- Uploads are deleted from our servers within 24 hours. Your reports stay on this device.
- Why can't I scan more today?
- The free plan gives you 2 scans a day. They come back at midnight, or get PRO for no daily limit.