# Help

Answers about scans, subscriptions and your data. Something else? Write to us.

## Contact

Email support@mirabu.app with what happened and, if it helps, a screenshot. Please don’t send photos of the person you checked.

## Cancel a subscription
On iPhone: open Settings, tap your name, then Subscriptions, then Mirabu, then Cancel Subscription. On Android: open your Google Play subscriptions at play.google.com/store/account/subscriptions, pick Mirabu, then cancel. In the app: Profile, then Subscription, then Manage in App Store or Manage in Google Play. You keep PRO until the end of the period you paid for.

## Get a refund
On iPhone, Apple handles payments and refunds: request one at reportaproblem.apple.com with the Apple ID you subscribed with. On Android, Google Play handles them: follow the steps at support.google.com/googleplay/answer/15574897. If it’s been more than 48 hours since the purchase, Google asks you to contact us: write to support@mirabu.app.

## Restore a purchase
New phone, or reinstalled the app? With the same Apple ID or Google Play account: Profile, then Subscription, then Restore purchases.

## Delete your data
Your reports live only on your phone: Profile, then Account & data, then Delete all data removes them. Uploads are deleted from our servers within 24 hours anyway. To ask us to delete anything else, email support@mirabu.app.

## Common questions

**How accurate is Mirabu?**
Mirabu scores signals, not certainties. Treat a result as a second opinion and verify anything important yourself.

**Will the person know I checked?**
No. Nothing is ever sent to the person you check.

**What's free, what's PRO?**
Free: 2 scans a day, up to 3 screenshots each, with the verdict, the score, the four measures, a short summary and the title of every finding. PRO: no daily limit for personal use, up to 10 screenshots per scan, the detail behind every finding, 2–3 next steps, a reply you can copy (Chat Analyzer and Relationship AI) and your vault of past cases.

**Will I be charged without warning?**
If notifications are on, we send one reminder the day before your trial ends. To avoid a charge, cancel at least 24 hours before it ends in your App Store or Google Play settings.

**What happens to my uploads?**
Uploads are deleted from our servers within 24 hours. Your reports stay on this device.

**Why can't I scan more today?**
The free plan gives you 2 scans a day. They come back at midnight, or get PRO for no daily limit.